Answers about installation, credentials, connectivity, batteries and choosing the right WizLock model.
A smart lock is a lock which is typically operated by connectivity using WiFi, Bluetooth or other communication to receive locking or unlocking instructions. WizLock does the same but without reliance on connectivity or other wireless communication. WizLock operates using existing encryption and algorithms operating offline.
WizLock comes with a traditional key option in case the battery dies or you prefer manual access.
Yes, you can share virtual keys with family, friends, or service providers through the WizLock mobile app. You can set access dates and other time limits.
Yes, and without your lock being connected to Wi-Fi or the internet.
Most WizLock models are designed to work with standard U.S. or European deadbolt or latch locks. Always check the respective model's compatibility with your existing door thickness and hardware before purchasing.
Log into your account online or obtain another device and use your known credentials. Our support center can help you recover your credentials based on your registered details and other lock identity information which you should retain after your purchase.
Yes, WizLock is ideal for short-term or long-term rentals. WizLock is easier to manage without worrying about any internet connectivity on your rental property.
Professional installation is available in certain regions either directly from our offices or using third-party installation services.
Yes, you can install WizLock in any residential or commercial environment. You can mount WizLock in the front entrance, or in the back entry where deliveries and dispatch are often made. You can program WizLock to allow access at pre-scheduled times, or to provide access to service personnel as required.
You can use the lock outside subject to the limits as described in the packaging. You can control entry by setting hourly limits on the WizLock app and giving the respective code to your users. A similar arrangement could be applied to sporting areas such as a shooting range or horse riding arena.
Besides changing batteries every few years it does not require regular maintenance. Depending on the frequency of use, battery replacement would typically occur every 3 to 5 years. The battery level indicator is shown on the display.
Yes. Contact our support center and let us know your delivery address.
