FAQ
How is WizLock different to a Smart lock?

A smart lock is a lock which is typically operated by a connectivity using Wifi, bluetooth or other communication to receive locking or unlocking instructions. The WizLock does the same but without reliance on connectivity or other wireless communication. WizLock operates using existing encryption and algorithms operating offline.

Can I still use a physical Key?

WizLock comes with a traditional key option in case the battery dies or you prefer manual access.

Can I share access with others?

Yes, you can share virtual keys with family, friends, or service providers through the WizLock mobile app. You can set access dates and other time limits.

Can I control the lock when I’m not home?

Yes, and without your lock being connected to Wi-Fi or the internet.

What types of doors is WizLock compatible with?

Most WizLock models are designed to work with standard U.S. or European deadbolt or latch locks. Always check the respective model's compatibility with your existing door thickness and hardware before purchasing.

What should I do if I lose my phone?

Log into your account online or obtain another device and use your known credentials. Our support centre can help you recover your credentials based on your registered details and other lock identity information which you should retain after your purchase.

Can I use it for Airbnb or rental properties?

Yes, WizLock is ideal for short-term or long-term rentals. WizLock is easier to manage without worrying about any internet connectivity on your rental property.

Is professional installation available?

Professional installation is available in certain regions either directly from our offices or sing third party services like Amazon Home Services or TaskRabbit.

Is WizLock suited for residential and commercial environments?

Yes, you can install Wizlock in any residential or commercial environment. You can mount Wizlock in the front entrance, or in the back entry where deliveries and dispatch are often made.. You can program Wizlock to allow access on pre-scheduled times, or to provide access to service personnel as required.

Will WizLock work for an outside gate or other areas on a short term basis?

You can use the lock outside subject to the limits as described in the packaging. You can control entry by setting hourly limits on the WizLock app and giving the respective code to your users. A similar arrangement could be applied to any sporting area, be it a shooting range, horse riding arena or more..

Does WizLock require regular maintenance or servicing?

Besides changing of batteries every few years it does not require regular maintenance. Depending on the frequency of use battery replacement would typically occur every 3 to 5 years. The battery level indicator is shown on the display.

Do you ship internationally?

Yes. Contact our support center and let us know your delivery address.